Information we collect
We collect information you voluntarily provide through quotation, order, tracking, referral and contact interactions. This may include your name, company, email address, telephone number, product requirements, quantity, budget, delivery destination and transaction-related details.
How we use information
Information is used to respond to enquiries, prepare quotations, coordinate sourcing and logistics services, manage orders, provide tracking updates, maintain business records and improve customer service.
How information is protected
Operational records are stored in protected systems. Administrative access is restricted to authorised persons. We do not publish customer order information, and tracking results require the relevant tracking number and order email.
Sharing of information
We may share information with suppliers, freight providers, clearing agents and other service partners only where reasonably necessary to deliver an agreed service or comply with legal obligations.
Data retention and your rights
We retain business records for operational, contractual and legal purposes. You may contact us to request access, correction or deletion of personal information, subject to applicable legal and record-keeping requirements.
Contact
For privacy questions, email hidotradesphere@gmail.com or call +234 703 430 4499.
Effective date: 31 August 2026